Terms and Conditions for Gardeners Collier Row

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Collier Row. They are written to give customers a clear understanding of how bookings are made, how payments are handled, what happens if a visit is cancelled, and how responsibility is managed during and after work on site. By making a booking for gardening services, the customer agrees to these terms in full. These conditions apply to a wide range of domestic and commercial gardening work, including routine maintenance, seasonal tidy-ups, pruning, lawn care, hedge cutting, planting, and waste removal where agreed in advance.

For the avoidance of doubt, these terms are intended to be fair and practical. They do not replace statutory rights that apply under UK law, and nothing in these conditions seeks to exclude liability where it cannot legally be excluded. The aim is to make the relationship between the customer and the gardener straightforward, transparent, and easy to understand before any work begins.

In these terms, references to the company, we, us, or our mean the gardening service provider, and references to the customer, you, or your mean the person or business requesting the service. Where a booking is made on behalf of a third party, the person placing the booking confirms that they have authority to accept these terms on that party’s behalf.

Booking process

All bookings for Gardeners Collier Row services are subject to availability and acceptance. A booking is only confirmed once we have agreed the scope of work, the proposed date or dates, and any relevant access, materials, or waste disposal requirements. In many cases, an initial request will be followed by a site assessment, photographs, or a description of the garden so that we can provide an appropriate estimate or quote. Any estimate given before inspection is based on the information available at the time and may need to be revised if the condition or size of the work differs from what was described.

Once a price is accepted, the customer will usually receive confirmation of the scheduled service, the expected duration, and any assumptions on which the booking is based. If the work involves ongoing garden maintenance, the agreement may be repeated weekly, fortnightly, monthly, or seasonally, depending on what has been arranged. We reserve the right to decline a booking where the requested work is unsafe, unlawful, outside our scope, or not commercially viable.

Changes to the scope of work

If, on arrival, it becomes clear that the work required is materially different from what was originally agreed, we may amend the quote, revise the timetable, or pause the service until further approval is obtained. Examples include unexpectedly large volumes of green waste, overgrown areas requiring specialist attention, hidden hazards, poor access, or the need for additional labour or equipment. Any significant changes should be agreed before extra work is carried out wherever reasonably possible. If the customer does not agree to a revised price or amended scope, we may proceed only with the originally agreed work or cancel the visit if that is the safer or more practical option.

Payments

Payment terms will be explained at the point of booking and may vary according to the type and size of the job. For one-off garden services, payment is commonly due on completion of the work, unless a deposit or staged payment has been agreed in advance. For larger projects, materials or specialist disposal costs may require part payment before work starts. Invoices must be paid in full by the date stated on the invoice. Unless otherwise agreed, all prices are quoted in pounds sterling and may be subject to VAT where applicable.

We accept payment by methods notified at the time of booking. If payment is made by bank transfer, it must clear in full by the due date. Any charges imposed by a bank or payment provider as a result of failed or reversed payments may be added to the amount due. Late payment may result in suspension of further services, recovery action, or additional administration charges where permitted by law and where they have been made clear in advance.

Discounts, promotional prices, or special offers, if offered, apply only for the stated period and only to the work described. They cannot normally be combined with other offers unless we agree otherwise in writing. Price changes will not affect confirmed bookings already accepted, except where the scope of work is changed by agreement or where the customer asks for additional services.

Cancellations and rescheduling

If you need to cancel or rearrange a booking, please provide as much notice as possible. A cancellation charge may apply where a visit is cancelled after the team has been scheduled, particularly if travel, materials, or equipment have already been allocated. Where a booking is cancelled with very short notice, the full fee or part of the fee may be charged if we are unable to fill the time slot. Any deposit paid may be non-refundable if stated at the time of booking and if the cancellation falls within the applicable notice period.

We understand that weather and seasonal conditions can affect gardening work. If conditions are unsafe or impractical, we may need to postpone, amend, or reschedule a visit. In such cases, we will aim to offer an alternative appointment. We are not liable for any inconvenience caused by delays resulting from severe weather, road disruption, restrictions imposed by third parties, or other events outside our reasonable control. If the customer is not present and access arrangements are not suitable, the visit may be treated as a late cancellation.

Where a recurring service is in place, either party may end the arrangement by giving reasonable notice, unless a shorter or longer notice period has been agreed in writing. If the customer asks us to leave materials, plants, or waste on site for later collection, responsibility for those items passes only when expressly agreed and once the handover has taken place.

Liability and responsibility

Garden maintenance involves working with tools, machinery, plants, soil, stones, and waste materials, and certain risks are inherent in the nature of the work. We take reasonable care to carry out services safely and professionally. However, we are not responsible for damage or loss resulting from pre-existing defects, hidden hazards, unstable ground, poorly maintained structures, underground services not reasonably visible, or information not disclosed by the customer. The customer should tell us in advance about any known risks, including fragile surfaces, pets, hidden cables, access restrictions, water features, or protected plants.

We are not liable for indirect or consequential losses, loss of profit, or delays arising from events beyond our reasonable control. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Where we are found liable for direct loss or damage, our liability will be limited to the amount paid or payable for the specific service giving rise to the claim, except where the law requires otherwise.

The customer is responsible for securing valuables, informing us of hazards, and ensuring that the work area is reasonably accessible. If children, animals, or third parties are present, the customer must take appropriate precautions to prevent interference with the work or exposure to risk. We may stop work if conditions are unsafe, if access is obstructed, or if we believe continuing would create a risk to people, property, or equipment.

Property condition and site access

Unless we have agreed otherwise, the customer must provide safe access to the garden or work area at the scheduled time. Gates, pathways, driveways, and surfaces should be clear enough to allow work to proceed. We are entitled to rely on the customer’s instructions regarding entry, lock boxes, alarms, and any permission required to be on the premises. If access is delayed or denied, we may charge for wasted travel time or a missed appointment where reasonable and lawful.

Waste regulations and disposal

Garden waste generated during our work will be handled in accordance with applicable UK waste laws and environmental requirements. Where waste removal is part of the service, we will dispose of green waste responsibly using appropriate recycling or disposal routes. Waste may include grass cuttings, branches, hedge trimmings, leaves, and similar biodegradable materials. Non-green waste, including rubble, contaminated materials, domestic refuse, chemicals, asbestos, or hazardous items, is excluded unless specifically agreed and lawfully permitted.

If waste transfer is arranged, ownership and duty of care arrangements will be handled in line with the relevant regulations. The customer must disclose any waste that may be hazardous, restricted, or subject to special disposal rules. If such items are discovered during the job and were not disclosed in advance, we may refuse to remove them or may charge an additional fee for the lawful handling of that waste. We do not accept responsibility for illegal fly-tipping by any third party, and we will not agree to any disposal method that would breach environmental or local authority rules.

Where the customer chooses to retain waste on site, it remains the customer’s responsibility after completion of the service. If waste is left in bags, piles, or containers for later collection, the customer must ensure that it is stored safely and lawfully. We may document what has been removed or left behind to avoid disputes about the extent of the service provided.

Materials, plants, and consumables

Any plants, mulch, compost, fertiliser, seeds, turf, or other materials supplied by us remain subject to availability and may vary from batch to batch. We will use reasonable care when selecting materials, but natural products can differ in appearance and performance. Unless agreed otherwise, warranties do not cover failures caused by weather, neglect, disease, unsuitable soil conditions, incorrect watering, pests, or changes made by the customer or another contractor after our work is completed.

If the customer supplies materials, we are not responsible for defects in those items unless the defect would have been obvious on reasonable inspection or we have agreed to select them on the customer’s behalf. Any instructions about colours, varieties, or finish should be confirmed before the job begins. Extra labour caused by unsuitable supplied materials may be chargeable.

Complaints and corrections

If you are unhappy with any aspect of the service, you should raise the issue promptly so that we have a fair opportunity to review and, where appropriate, correct the matter. We may inspect the work, request photographs, or arrange a return visit where reasonable. We do not accept liability for issues arising from normal growth, seasonal change, weather exposure, or future neglect after completion. Any complaint must be based on the service actually supplied and not on a change of mind after the work has been accepted.

Force majeure

We will not be in breach of these terms if we are prevented from performing our obligations by an event beyond our reasonable control, including but not limited to extreme weather, fire, flood, illness, accident, transport disruption, equipment failure, industrial action, or legal restrictions. In such circumstances, our obligations may be suspended for the duration of the event and any affected appointment may be rescheduled where possible.

Data and records

We may keep records relating to bookings, invoices, waste transfers, and work completed to manage the service, maintain compliance, and resolve disputes. Personal information will be handled in line with applicable data protection law. By booking a service, the customer agrees that we may retain relevant records for legitimate business and legal purposes for as long as necessary.

Variations to these terms

We may update these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking unless a later change is expressly agreed. No variation will be valid unless made by us in writing or clearly confirmed as part of the booking process. If any part of these terms is found unenforceable, the remaining sections will continue in full force and effect.

Governing law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where the law requires otherwise. If the customer is based elsewhere in the UK, the applicable mandatory consumer rights of that jurisdiction will still apply where relevant.

By proceeding with a booking, the customer confirms that they have read, understood, and accepted these terms. The agreement is intended to support a professional service relationship and to ensure that both parties know what to expect before any gardening work begins.

These terms apply to the full range of services provided by Gardeners Collier Row, whether the work is a single visit or part of an ongoing maintenance arrangement. They are designed to promote clarity, lawful waste handling, proper payment, and sensible risk allocation so that garden work can be completed efficiently and responsibly.