Gardeners Collier Row Terms and Conditions of Service

These Terms and Conditions set out the basis on which Gardeners Collier Row provides gardening and related services to residential and commercial customers. By making a booking, accepting a quotation, or allowing our operatives to commence work at your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person, firm or organisation requesting services from Gardeners Collier Row.

Company, we, us, our means Gardeners Collier Row, the gardening services provider.

Services means any gardening, grounds maintenance, lawn care, hedge cutting, planting, clearance, or related work provided by the Company.

Site or Property means the garden, land, or premises at which the Services are to be carried out.

Contract means the agreement between the Customer and the Company comprising these Terms and Conditions and any accepted quotation or booking confirmation.

2. Scope of Services

2.1 The Company provides gardening and grounds maintenance services within its service area, typically including Collier Row and surrounding districts. Availability may vary depending on location, access, and scheduling.

2.2 The specific Services to be provided will be described in the quotation, booking confirmation, or service schedule agreed with the Customer. Unless explicitly stated otherwise, Services do not include structural works, tree surgery at height, or any service requiring specialist certification beyond the Companys usual operations.

2.3 All work is carried out during normal working hours as advised by the Company. Any request for work outside these hours must be agreed in advance and may incur additional charges.

3. Booking Process

3.1 A booking may be requested by the Customer via the Companys approved contact channels. A booking is not confirmed until the Company has accepted the request and issued a confirmation, which may be verbal or written.

3.2 The Company may require photographs, a description of the garden, or a site visit before confirming a booking or providing a quotation. The Customer agrees to provide accurate information so that the Company can assess the work required.

3.3 For larger or ongoing maintenance contracts, a written quotation or service schedule will be issued. Acceptance of the quotation by the Customer, whether in writing, verbally, or by allowing the work to commence, forms a binding Contract subject to these Terms and Conditions.

3.4 The Company reserves the right to refuse any booking at its discretion, for example where access is unsafe, the work is outside the Companys normal services, or the Customer has outstanding payments.

4. Quotations and Prices

4.1 All quotations are based on the information provided by the Customer and any site assessment conducted by the Company. Prices are typically given either as a fixed price for a specified job or as an hourly or daily rate plus materials.

4.2 The Company reserves the right to revise a quotation if the information provided by the Customer is inaccurate or incomplete, or if the condition of the Site differs materially from what was reasonably anticipated.

4.3 Unless otherwise stated, prices do not include the removal of garden waste, disposal fees, or the supply of new plants, turf, materials, or equipment. These will be charged in addition where required and agreed with the Customer.

4.4 All prices are given in pounds sterling and are subject to any applicable taxes or statutory charges that may apply from time to time.

5. Payments

5.1 Payment terms will be confirmed at the time of booking or in the quotation. The Company may request full or partial payment in advance, particularly for initial visits, large projects, or where significant materials are to be purchased.

5.2 Unless otherwise agreed, payment for one off or ad hoc services is due upon completion of the work on the day of service. For ongoing maintenance, invoicing may be weekly, fortnightly, or monthly as specified in the agreement.

5.3 Payments must be made by one of the methods accepted by the Company. The Customer is responsible for ensuring that cleared funds are received by the due date.

5.4 If payment is not received by the due date, the Company reserves the right to suspend or cancel further services and to charge interest on overdue sums at the statutory rate until payment is made in full.

5.5 The Customer shall not be entitled to withhold payment by reason of minor defects or issues that do not prevent the Services from being used for their intended purpose. Any alleged defects must be notified in accordance with the complaints section of these Terms and Conditions.

6. Cancellations and Amendments

6.1 The Customer may cancel or reschedule a booking by giving the Company reasonable notice. Unless otherwise stated, a minimum of 24 hours notice before the scheduled start time is required.

6.2 If the Customer cancels or significantly amends a booking with less than 24 hours notice, the Company may charge a cancellation fee, which may be up to the full value of the expected service for that visit, to cover the time and any preparatory costs incurred.

6.3 Where the Company has purchased specific materials or plants for a job that is subsequently cancelled by the Customer, the Customer may be liable for the cost of those items and any related restocking or wastage charges.

6.4 The Company reserves the right to cancel or reschedule a booking due to adverse weather conditions, staff illness, vehicle or equipment breakdown, or other circumstances beyond its reasonable control. In such cases, the Company will endeavour to provide as much notice as possible and to offer an alternative appointment. No liability is accepted for any loss arising from such cancellation or rescheduling.

7. Access and Customer Obligations

7.1 The Customer must ensure that the Company has safe and reasonable access to the Site at the agreed times, including access to gates, driveways, and any relevant parking areas. Parking permits or fees, where required, are the responsibility of the Customer unless agreed otherwise.

7.2 The Customer must inform the Company of any known hazards or restrictions at the Site, including underground services, fragile surfaces, pets, ponds, or structures that may affect the safe delivery of the Services.

7.3 The Customer is responsible for securing any pets and for ensuring that children and other occupants keep a safe distance from the working area while Services are being carried out.

7.4 If the Company is unable to gain access to the Site at the appointed time, or the work cannot be carried out safely due to the Customers acts or omissions, the Company may treat the visit as a cancellation and charge a call out or cancellation fee.

8. Garden Waste and Environmental Regulations

8.1 The Customer acknowledges that garden waste, soil, and related materials are subject to local environmental and waste disposal regulations. The Company will handle such waste in accordance with applicable laws and best practice.

8.2 Unless expressly stated in the quotation or booking confirmation, the removal of garden waste is not included in the standard service. The Customer may choose to retain the waste on site for their own disposal, or request the Company to remove it for an additional charge.

8.3 Where the Company agrees to remove garden waste from the Site, the waste must consist only of green waste generated by the Companys work. The Company is not obliged to remove general household waste, rubble, or materials not produced by its operatives during the contracted Services.

8.4 The Company will not be responsible for any penalties arising from the Customers own disposal of garden waste. The Customer is solely responsible for complying with local council regulations and any restrictions on bonfires, green waste bins, or waste transfer.

9. Health and Safety

9.1 The Company follows reasonable health and safety practices when carrying out gardening services and expects the Customer to co operate with any safety instructions given by its operatives.

9.2 The Company reserves the right to refuse to carry out any work that it considers unsafe, illegal, or beyond its competence. This may include work at extreme height, work requiring specialist access equipment, or activities contrary to current safety regulations.

10. Liability and Limitations

10.1 The Company will exercise reasonable care and skill in providing the Services. If the Customer believes that the Services have not been performed to a reasonable standard, the Customer must notify the Company as soon as practicable, and in any event within a reasonable time after completion of the work.

10.2 The Companys liability for any loss or damage arising out of the Services shall be limited, to the fullest extent permitted by law, to either the cost of re performing the relevant Services or the amount paid by the Customer for those Services, at the Companys option.

10.3 The Company shall not be liable for any indirect or consequential loss, loss of profits, loss of enjoyment, or any loss arising from delays or cancellations beyond its reasonable control.

10.4 The Customer is responsible for protecting any items on the Site that may be vulnerable to damage during normal gardening operations, including furniture, ornaments, lighting, or irrigation systems. The Company shall not be liable for damage to such items unless caused by clear negligence.

10.5 The Company is not responsible for the long term condition of plants, lawns, or trees once the Services have been completed, as growth, weather conditions, pests, disease, and subsequent maintenance by the Customer are beyond its control.

11. Insurance

11.1 The Company maintains appropriate insurance cover for its activities, subject to the terms and exclusions of its policies.

11.2 The Customer is responsible for ensuring that their own property insurance is adequate and in force for any gardening or maintenance work taking place at the Site.

12. Complaints and Disputes

12.1 If the Customer has a concern or complaint regarding the Services, this should be raised with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.

12.2 The Customer should provide a clear description of the issue, including dates and any supporting information such as photographs. The Company may request access to the Site to assess the situation.

12.3 The Company will seek to resolve complaints in a fair and reasonable manner. Where a resolution cannot be reached informally, the parties may consider mediation or other forms of alternative dispute resolution before pursuing any legal action.

13. Data Protection and Privacy

13.1 The Company will collect and use the Customers personal information only for the purposes of providing Services, administering bookings, and managing the relationship with the Customer, in accordance with applicable data protection laws.

13.2 The Customer is responsible for ensuring that the contact details provided to the Company are accurate and kept up to date.

14. Changes to Terms and Conditions

14.1 The Company may update these Terms and Conditions from time to time. The latest version will apply to all new and ongoing bookings from the date of publication.

14.2 Where changes materially affect ongoing contracted Services, the Company will endeavour to inform the Customer, and continued use of the Services will constitute acceptance of the updated Terms and Conditions.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any Contract between the Customer and the Company shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid and enforceable. The remaining provisions shall continue in full force and effect.

16.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.

16.3 The Contract is between the Company and the Customer only. No other person shall have any rights to enforce any of its terms.

16.4 These Terms and Conditions, together with any quotation or booking confirmation accepted by the Customer, constitute the entire agreement between the parties in relation to the Services and supersede any prior representations or understandings.